There can be many different reasons why you have not received the results. Please don’t panic. It may take up to seven working days for you to receive the results from the date you posted your pet’s sample; because of postal delays especially in the current safety restricted climate

We have a dedicated team on hand to investigate and resolve the matter in a timely fashion, so if it has been longer than that, then please complete this form.

We will aim to respond to you within 24 hours

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Christmas Holiday Service Update

Over the festive period (22 December – 5 January), our testing and customer service teams will be working reduced hours.

This may result in longer response times and slight delays to test results. All samples will still be processed, and we’ll get back to you as soon as we can.

Thank you for your patience and understanding.

We respond to requests within 24 hours during weekdays. And please monitor Spam, just in case.