Return & Refund Policy

Thank you for purchasing a food intolerance test from UK Pet Food Intolerance.

If you are not satisfied with the product that you have purchased from us, you can request a refund of your purchase less the cost of the kit that has been sent out to you which is valued at £5. You are eligible for this reimbursement within 14 calendar days of your purchase.

After the 14-day period you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product for two weeks after their purchase to ensure it suits your needs.

If you have any additional questions or would like to request a refund, feel free to contact us.

Contact Us

Ask us about our products, delivery time, your order or the methodology behind our test results. We normally reply within 24 hours on weekdays.

To keep costs low, and to offer high-quality services at a reasonable price, we work digitally as much as possible.

For questions, email: sales@petfoodintolerance.co.uk or live chat during opening hours.

Live Chat Opening Hours

Live chat is available from 9am to 5pm (GMT), Monday to Friday.